The mission of the Cambridge Metropolitan Housing Authority is to provide the best quality service to the applicants, residents, and landlords of our three-county area, in addition to ensuring safe, decent, and affordable housing.
In order to achieve this mission, we will:
|Perform our services in a pleasant, polite, and timely manner to all who telephone or visit our agency.|
|Be honest and trustworthy when assisting the communities, thereby setting a work ethic that others will want to follow.|
|Aid applicants by providing information and referrals if necessary, and treat each individual fairly and consistently throughout the application process.|
|Be dedicated to bettering the communities by insuring that we improve the quality of stock housing in each.|
|Strive to satisfy our residents by performing work orders and replacements with quality material as well as quality workmanship.|
|Search out new opportunities for the planned expansion of services; either by developing them ourselves or by collaboration with other service providers.|
|Nurture working relationships with all who interact with the entity known as the Housing Authority, including but not limited to: Department of Housing and Urban Development, staff, assisted housing residents, state and local officials, social service providers, and with the business community.|
|Effectively and efficiently implement, evaluate, monitor, and control all Housing Authority programs and administration.|
Professionalism in our management of property, programs, and human resources is vital. We are equally committed to maintaining compassion for the people we serve.